 |
 |
 |
 |
 |
 |
 |
Eftia Announces Significant Enhancements to Master.Scribe Suite
Focus on global markets and platform upgrade significantly increases product capabilities
(June 3, 2002 Ottawa Canada) Eftia, a leading provider of operational support systems (OSS) solutions for wireless and wireline service providers, today announced significant enhancements to its Master.Scribe Suite that will further its goal to expand its customer base internationally.
Eftia's research and development efforts have recently been focused on integrating Master.Scribe with the latest software platforms and frameworks, including Oracle 9i. "To satisfy customer demand, we are committed to keeping pace with technological advancements in our chosen software platforms," said Christopher Dean, Chief Technology Officer at Eftia. "As a result of our recent efforts, we are now offering our customers enhanced products that promise increased efficiency and greater usability." Among the most noteworthy impacts of the upgrade are multi-language capability and improved user interfaces (GUI), particularly in the web-enabled order entry and trouble ticket functions.
"Our goal with our Master.Scribe Suite is to not only provide our customers with top-notch products and services for their immediate needs," said Eftia CEO Stephen Parker, "but to partner with those customers as they develop their OSS systems, bringing enhancements to the table that will allow them to further grow their own business with the most efficient cost structure."
For KMC Telecom, a next-generation integrated communications provider and Eftia client, this was the case. When they had a need for a quality customer-facing system to provide service order activation and billing, Eftia's Master.Scribe Suite fit perfectly. "KMC now manages twice as many orders with one third of the provisioning support personnel," said Tim Pasonski, Vice President of Corporate Systems at KMC.
Working in conjunction with its partners, Eftia is expanding Master.Scribe's capabilities to include simultaneous multi-language support. This feature—together with the ability to handle international telephone number formats, international address formats, and international facility types—puts Master.Scribe at the forefront of the global OSS marketplace. "This is another example of our commitment to innovation based on customer needs," said Joe McKinnon, Executive Vice President and General Manager of Eftia Products. "By dissolving the language barrier between our products and many international markets, we are now able to satisfy those customers who have expressed interest in our solutions but have been restricted by local language requirements. We are confident that this move will see the significant expansion of our customer base."
In addition to simultaneous multi-language support, the simplified and configurable web-friendly user interfaces in the customer service applications will maximize operational efficiencies, enabling dramatic improvements in service provider productivity. Now internally web-enabled, Eftia products empower their users to offer unparalleled service management and customer care.
Eftia offers a full exhibit at SUPERCOMM in Atlanta, Georgia, June 4-6, 2002. Visit booth 20954 in Hall B for more information on optimizing operational efficiencies, reducing costs and maximizing productivity with Master.Scribe 4.0.
About Eftia
Eftia is a global leader in providing and deploying turnkey software solutions and extensible platforms that meet the business automation demands of communications service providers and large enterprises.
Ai², which stands for Adaptable, Intelligent, Integrable, is a next generation, state of the art, application framework and engine to provide enterprise automation solutions for any industry. It enables the rapid, cost-effective creation of custom resource management related applications to meet specific business needs, offering a level of adaptability not seen in other products.
Eftia is a significant contributor to the New Generation Operations Systems and Software (NGOSS) led by the TeleManagement Forum, and is a focus member of the OSS through Java™ Initiative. Eftia is headquartered in Ottawa, Ontario, Canada.
For further information, please contact:
Tejpal Singh Kang
Eftia OSS Solutions Inc.
Marketing Communications
Phone: +91 22 25704504
Email: Tejpal Singh Kang