Estimating the Rate of Return on Investments in OSS
This paper describes the functions and benefits of a Rate of Return (ROI) model designed to assist service providers with their decision to purchase a modern operational support system (OSS). It examines the revenue and cost benefits attributed to an OSS and explains how an ROI model can quantify these benefits for each service provider and estimate a personalized rate of return. Equipped with quantifiable data that is particular to their own business operations, service providers can make informed decisions regarding OSS implementation and better understand the impact of their investment.
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Application Program Interfaces: The cornerstones of communications
This white paper will look at the early origins of APIs and how they have evolved. It will address integration issues associated with “plugging into” a telecom service provider’s operational support infrastructure and the role APIs play. It discusses industry efforts in the area of API standardization for essential processes that are internal and external to a telecommunication service provider’s operations. This paper also examines where third-party middleware fits into the maze of systems integration, and what OSS providers must do to help ease the integration woes of customers.
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IP Telephony OSS for Real-World Success
This white paper examines the development of the Internet protocol (IP) telephony market from 1995 to the present. It describes the emergence of the three-tiered distribution network model and the integration of IP telephony with the traditional SS7 signaling network. A discussion of operational challenges in the IP telephony market follows. The paper lists the key requirements of an IP telephony-focused operational support system (OSS) and outlines the key criteria for IP telephony success.
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OSS for Managing Next-Generation Networks
This white paper examines the challenges providers face in offering new data, voice and convergent data/voice multimedia services over the next-generation network (NGN). The paper outlines the steps operational support system (OSS) vendors have taken, or will soon be taking, to enable providers to meet those challenges. Finally, the paper describes the forces affecting OSS vendors and the characteristics of a forward-looking OSS solution designed with the NGN in mind.
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Choosing the Best OSS is Key to DSL Service Providers' Success
The following white paper surveys the challenges digital subscriber line (DSL) service providers face in rolling out DSL services, and outlines their resulting operational support system (OSS) requirements. Focusing on DSL providers' specific immediate and future needs, the paper delineates the key criteria for evaluating OSS product solutions and vendors.
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How to Measure the Effectiveness of Your OSS Infrastructure
A service provider's operational environment is a key to both overall cost and product differentiation; in other words, it is a crucial factor in staying competitive in today's challenging telecom marketplace. The following white paper examines the operational support system (OSS) infrastructure of telecommunications service providers in terms of their operational maturity based on the Operations Maturity Model (OMM).
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Branching Out: What's Next for OSS
The following white paper examines the changes presently sweeping through telecommunications markets and the far-reaching impact of those changes on operational support systems (OSS). With a focus on broadband, wireless and Internet protocol (IP), the paper delineates the future convergence of delivery systems, services and content across the breadth of the telecom market.
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Implementing OSS Workflow: End to End to End
The following white paper examines the implementation of operational support system (OSS) workflow within a telecommunications service provider environment, including extension of the workflow to trading partners and incumbent local exchange carriers (ILEC) through gateways, at one end, and to customer self-serve, at the other end.
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