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Master.Scribe Optional Services
Eftias Professional Services organization has over 120 years
of combined telecommunications experience. You can be assured that
from initial needs assessment and implementation to customer data
migration, training, knowledge transfer and ongoing customer support,
your operation will be backed by unparalleled industry expertise.
Our experts provide fast, effective deployment of Eftia products.
A 45-day installment schedule gets you to market quickly, reducing
customer churn and accelerating return on investment. Our rapid
installation is supported by expert, on-site analysis and planning.
Our team works with you to plan a complete end-to-end integrated
solution, identifying every phase of the project and planning for
all necessary customizations and integrations.
Eftia trainers and Telco Specialists ensure that your SMEs are
fully equipped to make informed configuration decisions by actively
demonstrating the capabilities of each Master.Scribe application.
Configuration data and decisions are conveniently compiled into
a Customer Configuration Document (CCD) to assist with deployment.
Once operational, Eftias trainers continue to support your
organization by offering complete training services to your employees
with courses that are tailored to address the various roles and
responsibilities within your operation.
Eftia is dedicated to your continued satisfaction. Our reliable
Customer Support team is always on hand to lend assistance. Convenient,
on-line access, guarantees timely and dependable customer care.
| Integration |
Design, code, test, and deploy application interfaces between
Master.Scribe and 3rd party software |
| Data
Migration/Conversion |
Migrate existing customer data from one version of Master.Scribe
to version currently being deployed
Includes analysis of data sources, development of plan
and tools and migration testing |
| Desktop
Rollout |
Includes reviewing user requirements, analysis of interoperability,
network connectivity, and building and deploying desktops to
the user community |
| Reports |
Preparation of custom reports Includes modifications of existing
Master.Scribe OOB reports, or the development and deployment
of new reports |
| User
Acceptance Testing (UAT) |
Assist customer SME team in planning a UAT
Includes preparing and performing test cases, and responding
to the reports |
| Customizations |
Design, code, test and deploy modifications to existing Master.Scribe
applications and/or the addition of new functionality to meet
specific customer requirements |
| High
Availability Server Services |
Assist with Veritas high availability solution
Includes installing Remedy high availability licenses
on our servers and testing HA Veritas functionality |
| Additional
Server Installations |
Perform additional pre-deployment checks and complete the installation
verification on additional servers |
| Customized
Training |
Customize product training materials to meet specific customer
demands |
For detailed information about Eftia Professional Services, please
contact us directly.
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