Eftia Network Operations Center offers two levels of customer support, as well as support for databases, networks and systems:

Bronze Support Package
Every Eftia product purchase includes our basic support service, which provides:

• A full-service customer support desk, which operates Monday to Friday, 08:00 to 20:00 EST (excluding holidays celebrated in Canada).
  
• Software maintenance for the supported software, complete documentation and easy-to-use implementation instructions for the supported software.
  
• Software maintenance and software support is for the most recent release and the preceding release. This is valid until the most recent release has been commercially available for 1 year.
  
• Support for the Remedy AR System software used to develop the Eftia supported software.

For European customers in production, these hours have been extended from Monday to Friday to include:

• 03:00 to 05:00 EST critical support coverage through pager;
  
• 05:00 to 08:00 EST full service coverage through pager and e-mail;

Also, an international support line phone number has been established.

Silver Support Package
Bronze Support Package with extended pager coverage 20:00 to 08:00 EST plus weekends.

Gold Support Package
Bronze Support Package with Live Support coverage 7 days a week, 24 hours a day.

For more information about Eftia customer support, write to us using our on-line form, send us a fax at (613) 564-4401.

Additional Support Services