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Eftia Announces Significant Enhancements
to Master.Scribe Suite (June 3, 2002 Ottawa Canada) Eftia, a leading provider of operational support systems (OSS) solutions for wireless and wireline service providers, today announced significant enhancements to its Master.Scribe Suite that will further its goal to expand its customer base internationally. Eftia's research and development efforts have recently been focused on integrating Master.Scribe with the latest software platforms and frameworks, including Oracle 9i. "To satisfy customer demand, we are committed to keeping pace with technological advancements in our chosen software platforms," said Christopher Dean, Chief Technology Officer at Eftia. "As a result of our recent efforts, we are now offering our customers enhanced products that promise increased efficiency and greater usability." Among the most noteworthy impacts of the upgrade are multi-language capability and improved user interfaces (GUI), particularly in the web-enabled order entry and trouble ticket functions. "Our goal with our Master.Scribe Suite is to not only provide our customers with top-notch products and services for their immediate needs," said Eftia CEO Stephen Parker, "but to partner with those customers as they develop their OSS systems, bringing enhancements to the table that will allow them to further grow their own business with the most efficient cost structure." For KMC Telecom, a next-generation integrated communications provider and Eftia client, this was the case. When they had a need for a quality customer-facing system to provide service order activation and billing, Eftia's Master.Scribe Suite fit perfectly. "KMC now manages twice as many orders with one third of the provisioning support personnel," said Tim Pasonski, Vice President of Corporate Systems at KMC. Working in conjunction with its partners, Eftia is expanding Master.Scribe's capabilities to include simultaneous multi-language support. This feature—together with the ability to handle international telephone number formats, international address formats, and international facility types—puts Master.Scribe at the forefront of the global OSS marketplace. "This is another example of our commitment to innovation based on customer needs," said Joe McKinnon, Executive Vice President and General Manager of Eftia Products. "By dissolving the language barrier between our products and many international markets, we are now able to satisfy those customers who have expressed interest in our solutions but have been restricted by local language requirements. We are confident that this move will see the significant expansion of our customer base." In addition to simultaneous multi-language support, the simplified and configurable web-friendly user interfaces in the customer service applications will maximize operational efficiencies, enabling dramatic improvements in service provider productivity. Now internally web-enabled, Eftia products empower their users to offer unparalleled service management and customer care. Eftia offers a full exhibit at SUPERCOMM in Atlanta, Georgia, June 4-6, 2002. Visit booth 20954 in Hall B for more information on optimizing operational efficiencies, reducing costs and maximizing productivity with Master.Scribe 4.0. About Eftia Master.Scribe is an integrated suite of OSS solutions that enables Eftia customers to master their mission-critical business and operations processes, reduce the time to market of services, and lower overall operational costs. The suite provides comprehensive order provisioning and fulfillment; problem management; telecom circuit and asset inventory management; and Internet protocol (IP) address and telephone number management. Eftia also offers a configurable OSS interconnection gateway. Eftia is a significant contributor to the New Generation Operations
Systems and Software (NGOSS) led by the TeleManagement Forum, and
is a Focus member of the OSS through JavaTM Initiative. Eftia is
headquartered in Ottawa, Ontario, Canada. For more information, please contact:
Vanessa Simmons |