iMedeon is a leading global provider of open systems, wireless and Web-based mobile workforce management solutions. The iM:Work solution suite completely incorporates today's important open systems standards and is 100% Web-based. It delivers award-winning functionality to help organizations of all sizes optimize the service chain, maximize customer satisfaction and retention, increase service revenues and decrease associated field service costs. Dramatically improving organization-wide service performance through mobile workforce optimization, iM:Work quickly becomes a mission-critical component of iMedeon's customers' competitive strategies.

The integration of Master.Scribe with iM:Work revolutionizes customer service by optimizing regular and mobile workforce management. Combined, Master.Scribe and iM:Work enable service providers to make better use of their field technicians by optimizing scheduling, routing, dispatching and the management of field resources. Harnessing the power of Internet and wireless technologies, the joint solution connects field service personnel to the information they need to get the job done quickly. Field personnel are able to remotely access and report information for maximum productivity. Customer service improves, field labor costs decrease, and management benefits from greater reporting capabilities and control.

Additionally, the integrated suite empowers service providers to reduce OSS costs by efficiently managing the human resources that support mobile field personnel and their service activities. By streamlining day-to-day operations and managing essential tasks, such as order provisioning and fulfillment, inventory, number tracking, billing, network surveillance and maintenance, Eftia's and iMedeon's joint customers can speed their service deployments and deliver innovative products and services to their customers, while lowering their operational costs.

For complete information on becoming an Eftia partner, please contact us directly.

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