Specifically designed to support next-generation technologies, Eftia Master.Scribe®; is built to scale. Prepackaged, configurable and embedded with leading-edge best business practices, Master.Scribe immediately supports a diverse range of services to facilitate multiple market needs.
CORBA-based APIs for billing, orders, service activation, trouble reporting and asset management, expand Master.Scribe's capabilities and simplify its integration with outside operational support infrastructures.
Configurable service, asset and facility templates increase speed to market and minimize expensive system customization.
Front-end service order Web interface allows customers to submit service requests through the World Wide Web.
Integrated Network and Service Management
The Master.Scribe Suite enables customers to master their mission-critical
business and operations processes with four key components.
Inventory—builds and maintains complete models of complex communications networks and provides life-cycle management of assets and circuits, from ordering to retirement
Number Track—manages all aspects of stand-alone IP address assignment and number validation, plus telephone number, calling card, account and PIN assignment
Service Order—facilitates start to finish order fulfillment and comprehensive management of service requests and associated tasks
Maintenance—enables proactive trouble management and preventive maintenance, including remote entry and trouble-ticket status through Web-enabled interface
Optional Features Master.Scribe can be tailored to your company's specific needs with the addition of optional features including billing integration, workforce management, Web ordering and a separate Eftia OSS Interconnection gateway.
"Eftia Master.Scribe allows KMC
to do more with less by substantially increasing our operational efficiencies
through automation. We're saving time, money and resources every day of the
year."
Tim Pasonski, Vice President of Corporate Systems
at KMC Telecom