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Eftia’s Professional Services group has over 120 years of combined telecommunications experience. You can be assured that from initial needs assessment and implementation to customer data migration, training, knowledge transfer and ongoing customer support, your operation will be backed by unparalleled industry expertise.

Our experts provide fast, effective deployment of Eftia products. A 45-day installment schedule gets you to market quickly, reducing customer churn and accelerating return on investment. Our rapid installation is supported by expert, on-site analysis and planning. Our team works with you to plan a complete end-to-end integrated solution, identifying every phase of the project and planning for all necessary customizations and integrations.

Eftia trainers and Telco Specialists ensure that your SMEs are fully equipped to make informed configuration decisions by actively demonstrating the capabilities of each Master.Scribe application. Configuration data and decisions are conveniently compiled into a Customer Configuration Document (CCD) to assist with deployment. Once operational, Eftia’s trainers continue to support your organization by offering complete training services to your employees with courses that are tailored to address the various roles and responsibilities within your operation.

Eftia is dedicated to your continued satisfaction. Our reliable Customer Support team is always on hand to lend assistance. Convenient, on-line access, guarantees timely and dependable customer care.

Integration
  • Design, code, test, and deploy application interfaces between Master.Scribe and 3rd party software
Data Migration/Conversion
  • Migrate existing customer data from one version of Master.Scribe to version currently being deployed
  • Includes analysis of data sources, development of plan and tools and migration testing
Desktop Rollout
  • Includes reviewing user requirements, analysis of interoperability, network connectivity, and building and deploying desktops to the user community
Reports
  • Preparation of custom reports Includes modifications of existing Master.Scribe OOB reports, or the development and deployment of new reports
User Acceptance Testing (UAT)
  • Assist customer SME team in planning a UAT
  • Includes preparing and performing test cases, and responding to the reports
Customizations
  • Design, code, test and deploy modifications to existing Master.Scribe applications and/or the addition of new functionality to meet specific customer requirements
High Availability Server Services
  • Assist with Veritas high availability solution
  • Includes installing Remedy high availability licenses on our servers and testing HA Veritas functionality
Additional Server Installations
  • Perform additional pre-deployment checks and complete the installation verification on additional servers
Customized Training
  • Customize product training materials to meet specific customer demands

For detailed information about Eftia Professional Services, please contact us directly.