To be successful in today's communications market, you must provide immediate and effective responses to customer requests.

Master.Scribe Service Order is a comprehensive start-to-finish order fulfillment and management application that manages information required for the timely completion of customer, network and equipment orders, and the ongoing management of provisioned services.

The Service Order module is designed to be flexible and configurable to ensure that you get the adaptability you need—today and into the future.

The module eliminates duplication and delay with a fully automated solution that

• Tracks service orders through to completion with a complete audit trail
  
• Initiates and tracks required activities and tasks
  
• Identifies and notifies involved users and groups
  
• Triggers jeopardy procedures and escalations

As part of Master.Scribe, Service Order includes a number of built-in features and available options:

• Streamlined order entry
  
• Seamless integration
  
• Data-driven architecture
  
• Configurable service packaging
  
• Workflow Management engine
  
• Paging notification
  

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For more product information about Service Order or to obtain Eftia product brochures, please contact us directly.