Eftia Master.Scribe 4.0 is better equipped than ever to empower service providers to maximize their operational efficiency, increase revenue and reduce costs.

New Features and Functionality:

• Enhanced Interoperability: Master.Scribe's comprehensive suite of CORBA IDL API's, which enable key components of Master.Scribe's business functions to easily integrate with external applications, have been extended to enable the integration of Master.Scribe's order management capabilities with external order entry and provisioning systems such as customer relationship management, customer self-serve web, service activation, etc. APIs reduce cost and lead-time of integration, reduce service provisioning costs and errors, and improve operational efficiency through integrated access to customer information.
  
  
• Extended Inventory Management: Wireless specific inventory management enables wireless service providers to model and manage all elements of their network structure, including those unique to wireless.
  
  
• More Efficient, Intuitive User Interface: Streamlined order entry improves CSR efficiency, reduces training times and call durations, and provides increased flexibility for rapid and low cost management of service packaging. Additionally, integration with NetViz allows complex inventory data to be visually represented, and therefore more quickly and easily comprehended.
  
  
• Improved Product Integration: Service Order and Maintenance integration enables users to quickly access all customer information, including open service orders and trouble tickets, from both Service Order and Maintenance control panels. Improved integration increases CSRs' knowledge of customers, resulting in greater customer satisfaction.
  
  
• Additional Functionality: Service providers can benefit from more efficient creation of circuit and facility records.