To achieve excellence in service management and delivery, you need powerful tools to help you monitor resources, plan maintenance, and respond to trouble quickly and effectively.

Master.Scribe Maintenance provides these tools in a comprehensive trouble-ticketing and fault-resolution environment designed specifically for communications network management.

Support staff can maximize efficiency with the Maintenance module, which delivers:

• Comprehensive call tracking
  
• Comprehensive trouble categorization and coding capabilities which enable pattern analysis and proactive maintenance
  
• Proactive notifications for new tickets, customer call-back reminders, and referred ticket call-back reminders

The Maintenance module is designed to be flexible and configurable to ensure that you get the adaptability you need—today and into the future.

As part of Master.Scribe, the Maintenance module includes a number of built-in features and available options:

• Seamless integration
• Data-driven architecture
• Workflow management
• Web access
• Paging notification

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For more product information about Master.Scribe Maintenance or to obtain Eftia product brochures, please contact us directly.