The
information on this site is protected by copyright. No portion of this website
may be distributed or reproduced by any means without the prior written consent
of EFTIA. No logo, graphic or image may be reproduced or retransmitted unless
expressly permitted by EFTIA. © 2003 EFTIA, 150 Isabella Street, Suite
900 Ottawa, ON CANADA. ALL RIGHTS RESERVED.
Eftia provides resources to resolve trouble quickly. Our Customer Care division
is staffed by technical experts who are committed to seeing every trouble
through to its resolution.
Eftia Network Operations Center offers two levels of customer support, as well as
support for databases, networks and systems:
Bronze Support Package
Every Eftia product purchase includes our basic support service, which provides:
- A full-service customer support desk, which operates Monday to Friday, 08:00
to 20:00 EST (excluding holidays celebrated in Canada).
- Software maintenance for the supported software, complete documentation and easy-to-use
implementation instructions for the supported software.
- Software maintenance and software support is for the most recent release and the
preceding release. This is valid until the most recent release has been
commercially available for 1 year.
- Support for the Remedy AR System software used to develop the Eftia supported software.
For European customers in production, these hours have been extended from
Monday to Friday to include:
- 03:00 to 05:00 EST critical support coverage through pager;
- 05:00 to 08:00 EST full service coverage through pager and e-mail.
Also, an international support line phone number has been established.
Silver Support Package
Bronze Support Package with extended pager coverage 20:00 to 08:00 EST plus weekends.
Gold Support Package
Bronze Support Package with Live Support coverage 7 days a week, 24 hours
a day.
For more information about Eftia customer support, write to us using our on-line
form, send us a fax at +91 22 25704506.
=
